Customer Success Manager

Company: The Good Food Institute, Inc.
Location: San Francisco
Posted on: November 13, 2024

Job Description:

About usEVERY is a leading VC-backed food tech ingredient company and market leader using precision fermentation to create animal proteins without the animal for the global food and beverage industry. EVERY is a team of passionate change-makers who are reimagining the factory farm model with a kinder, more sustainable alternative. Leveraging precision fermentation to produce hyper-functional and one-to-one replacement proteins from microorganisms, EVERY is on a mission to decouple the world's proteins from the animals that make them. We are a passionate, determined (and fun!) team with a vital objective, and we're on the lookout for like-minded people to join our mission. For more information, visit www.every.com.The Role:Using your passion for problem solving and building customer relationships, you will play a pivotal role in transitioning EVERY from pre-commercial to fully commercial operations. As the Sales & Marketing Manager, you will ensure that our customers are empowered and help solve their challenges throughout the customer experience. Support delivering value-driven solutions by connecting insights that enhance product offerings and elevate our market strategy. You will collaborate across teams to align our product development, marketing, and sales activities more closely with our customers' needs, ultimately driving our commercial operations' success.What you'll accomplish

• Take ownership of commercial processes, including sampling, supplier review & qualification, customer onboarding, and order fulfillment, to advance opportunities through the sales pipeline.
• Develop strong cross-functional communication channels with marketing and business development teams to share customer insights and align strategies.
• Create and implement customer success strategies to add value post-sales.
• Optimize sample management by streamlining inventory, receiving, packaging, and shipping processes.
• Improve order fulfillment efficiency and streamline supplier qualification processes.
• Lead cross-functional reviews to align product development and sales strategies more closely with customer needs based on gathered insights.What you bring (required)
• Experience in B2B sales processes and managing customer data via CRM systems or spreadsheets.
• Strong project management skills, and experience with order fulfillment and supplier qualification processes.
• Background in B2B ingredients or Food CPG supply chain is highly desirable.
• Exceptional communication skills, both written and verbal.
• A passion for building relationships with customers and delivering excellent customer service.
• A resourceful attitude, proactive problem-solving skills, and the ability to thrive in dynamic environments.Nice-to-have (but not required)
• Professional experience in B2B food ingredients or food tech industries.
• Familiarity with precision fermentation or other advanced food production technologies.
• Experience supporting marketing initiatives, such as tradeshows, social media campaigns, and consumer insight surveys.Why you'll love it here:
• Comprehensive benefits: 100% medical, dental, and vision coverage, 401k matching, and stock options.
• Tasty perks: Weekly catered lunches.
• Customizable options: FSA, HSA, Commuter, Pet Care, and additional life insurance.
• Work-life harmony: Flexible PTO and 10+ paid company holidays per year.
• Onsite conveniences: Free parking and unlimited gym access.
• Energizing refreshments: Unlimited sparkling water, granola bars, snacks, local coffee, and tea.
• Exciting socials: Themed happy hours and quarterly company outings.
• Open communication: Monthly all-hands meetings and direct access to CEO and leadership.
• Ideal location: Close to Daly City BART and Caltrain stations.Pay Range: $85,000 - $110,000At EVERY, pay ranges are subject to change and assigned to a job based on the location-specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.Dedication to DiversityEVERY is dedicated to building a diverse and inclusive work environment. We want our workplace to enable productivity and meaningful work for individuals from all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves at work.Legal authorization to work in the U.S. is required. We are not able to sponsor individuals for employment visas for this job. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at hiring@every.com.
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Keywords: The Good Food Institute, Inc., Santa Cruz , Customer Success Manager, Executive , San Francisco, California