Director, Product Communications

Company: Chime
Location: San Francisco
Posted on: November 13, 2024

Job Description:

About the role
We are hiring for a Director of Product Communications on our Communications and Corporate Affairs team. As a senior leader on the Communications team, you will be responsible for developing a comprehensive product communications strategy that enhances Chime's consumer, corporate, and engineering brands; supports our business goals; and advances our position as an innovative technology leader in the fintech industry. This role will focus on telling the story of how our products and technology works to consumers, policymakers, and investors.
In this role, you can expect to

• 
  
• Develop strategic communications campaigns: Develop and implement a comprehensive product communications strategy that supports key business goals and enhances the company's reputation.
  
• Be a media relations expert: Build and maintain strong relationships with business, tech, and trade media outlets.
  
• Collaborate cross functionally: Work closely with product management, marketing, and engineering teams to ensure consistent, clear, and compelling messaging across campaigns and channels.
  
• Own the story: Oversee all aspects of product launch communication plans, including media relations, internal communications, and writing of press-facing materials such as press releases, blog posts, product demos, and case studies.
  
• Measure effectiveness: Use first and third party data to measure the success of communication strategies and adjust accordingly to improve engagement and impact.
  
• Serve as a team leader: Serve as a leader on the Communications team and across the broader company, bringing best-practices to the function and mentoring junior employees to grow the overall capacity of the organization.
  
  To thrive in this role, you have
  
  • 
    
  • Degree in Communications, Public Relations, Marketing, Business, or a related field.
    
  • 7+ years of experience in corporate communications, public relations, or a related field, preferably within the fintech or technology sectors.
    
  • Proven track record of managing product communications and media relations with a successful history of building and growing a function.
    
  • Strong understanding of the fintech landscape and regulatory environment.
    
  • Exceptional writing, editing, and verbal communication skills.
    
  • Demonstrated ability to develop and execute strategic communication plans with measurable outcomes.
    
  • Experience partnering with C-suite executives and promoting their visibility and thought leadership.
    
  • Strong leadership skills, with experience managing - both directly and indirectly - high-performing teams.
    
    What we offer
    
    • 
      
    • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location.
      
    • Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit.
      
    • Competitive salary based on experience.
      
    • 401k match plus great medical, dental, vision, life, and disability benefits.
      
    • Generous vacation policy and company-wide Take Care of Yourself Days.
      
    • Mental health support with therapy and coaching through Modern Health.
      
    • 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents.
      
    • Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
      
    • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.
      
      We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
      We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
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Keywords: Chime, Santa Cruz , Director, Product Communications, Executive , San Francisco, California