Client Services Coordinator, Veterinary

Company: Ethos Veterinary Health
Location: San Francisco
Posted on: November 17, 2024

Job Description:

Client Service Coordinator - Veterinary - San FranciscoWho we are:SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature. Our devotion is directed towards pets and their families, delivering utmost care with kindness and profound respect. Rooted in scientific knowledge, we thrive on continuous learning, embracing innovative problem-solving and exceptional expertise.We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do - ensuring the best possible outcome for pets and pet parents.We are looking for a new Client Service Coordinator at our San Francisco hospital!About the job:As a veterinary Client Service Coordinator, some of the duties you will be responsible for include:

• Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
• Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
• Communication: Answer phones, respond to emails, and provide information about services.
• Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
• Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
• Billing: Calculate fees, process payments, and assist with invoicing as needed.
• Client Education: Offer pet care information and answer general questions.
• Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
• Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
• Emergency Response: Handle emergencies calmly, directing clients appropriately.
• Problem Solving: Address client concerns and conflicts, escalating when necessary.The compensation for this role falls between $22 - $26 hourly.Basic required qualifications:
  • High school diploma
  • 1+ years of customer service experience - veterinary hospital experience strongly preferred
  • 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
  • Competent computer skills including reliable and consistent ability to enter data into medical records
  • Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
  • Type 45+ wpm and use 10-key calculatorWork Schedule:
    • Full time
    • Schedule to be determinedWho you are:If the following sounds like you, apply today!
      • Exceptional customer service and communication abilities
      • Genuine love for animals and a welcoming demeanor
      • Strong organizational skills and the ability to multitask effectively
      • Empathy, compassion, and the ability to provide reassurance to worried pet owners
      • Quick problem-solving skills to handle unexpected situations
      • Professionalism in appearance, attitude, and communication
      • Basic computer skills and the willingness to learn veterinary software
      • Adaptability to a fast-paced and dynamic environment
      • Discretion and commitment to maintaining client and patient confidentialityIf you have prior experience in veterinary medicine, we encourage you to apply today!
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Keywords: Ethos Veterinary Health, Santa Cruz , Client Services Coordinator, Veterinary, Healthcare , San Francisco, California