Field Service Engr III - Remote in San Francisco CA Area
Company: Accuray Incorporated
Location: Sunnyvale
Posted on: October 11, 2024
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Job Description:
Give hope. Give health. Make your mark in the fight against
cancer.At Accuray, we make a direct and powerful impact on the
lives of cancer patients every day - helping them live longer,
better lives. But our commitment to innovation offers a truly
unique opportunity: the chance to change the fight against cancer -
helping to develop, introduce and support new treatment delivery
systems and software that will give new hope and new health to
cancer patients and cancer survivors around the world.Accuray
develops, manufactures and sells radiotherapy systems for
alternative cancer treatments. Our radiation therapy for cancer
makestreatment shorter, safer, personalized and more effective,
ultimately enabling patients to live longer, better lives.Job
DescriptionThe Field Service Engineer position is responsible for
providing on-site and remote technical support for TomoTherapy and
CyberKnife customers. This position is responsible for the onsite
management and resolution of customer equipment issues and
requesting further TomoTherapy or CyberKnife resources on an as
needed basis to quickly resolve problems. Timely response to
customer requirements is required due to the nature of the
equipment and the medical therapy provided to patients. This
position may also involve providing support to customer employed
in-house service personnel.The Field Service Engineer may support
multiple sites in their geographical location. Field Service
engineers may also work hours other than a traditional daytime
shift and may also work weekend days as part of their normal
workdays with limited notice due to the emergent nature of service
work. Regular work schedules are determined by a combination of
Accuray's service obligations and customer service needs and are
subject to change as needs arise.ESSENTIAL DUTIES AND
RESPONSIBILITIES: PRODUCT SUPPORTProvide installation, repair,
upgrade, and maintenance support for TomoTherapy and CyberKnife
systems located at assigned customer sitesPromoting customer
satisfaction through the timely response to customer calls, clear
and effective communications with internal and external customers,
professional appearance, and efficient repair/maintenance
activitiesMaintain regular communication with direct manager, peer
field personnel, and commercial team members for any customer
matters requiring attentionSelf-management of schedule and work
priorities to ensure that urgent customer requirements are
addressed appropriately, and customer satisfaction is
optimizedSupport is provided to the customer remotely by phone,
internet and by on site visits, as determined by the machine status
or customer requirementsMaintain complete and timely documentation
of work activitiesInitial review of customer issues, such that
customer concerns with product performance and safety are quickly
communicated to Accuray for appropriate review and handlingAssist
in the training of other Customer Support staff, and customer or
site personnel with respect to maintenance and service activities,
as requiredWork with other FSEs and/or Customer Support Staff on
CyberKnife or TomoTherapy products as requiredAppropriate care of
parts inventory and prompt return of replaced parts that are
required to be returned to Accuray for processingAppropriate
management and timely completion of expense reports incurred in the
field for customer service or company required travel and/or
trainingAssist in the review and development of service
documentationAssist in identification and development of field
support tools and test equipmentMaintain company vehicle (if
provided) in accordance with Accuray fleet vehicle policy,
including safe operations, vehicle cleanliness and vehicle
maintenancePRODUCT DEVELOPMENTProvides feedback for service-related
product improvementsAssist in the development, documentation, and
testing of service tools and design updates to the productSupport
project team activities, with attendance at team meetings,
representation of field service requirementsREQUIRED
QUALIFICATIONS: Preferred or Desired: Previous experience in large
medical device field service strongly preferredFormer military
experience strongly preferredBachelor's degree in
engineeringKnowledge of medical linear accelerator or microwave RF
systems and computer networks preferredRobotics and or
electro-mechanical systems service experience preferredRequired:
Minimum 5 years' experience in field service, installation and
troubleshooting complex electronic equipment or bachelor's degree
in with less field experience consideredSuccessful candidates will
demonstrate ability to be a self-starter and have the ability to
work without close supervision, be able to successfully schedule,
organize and conduct field service activities in assigned
territorySuccessful candidates will demonstrate the ability to
communicate complex information to a wide range of audiences
including executive level managementStrong system level
troubleshooting skillsStrong computer skills with an understanding
of basic networkingStrong interpersonal and presentation skillsMust
possess a valid driver's license and good driving recordTo qualify
for this position, candidates must be able to furnish proof that
they are authorized to work in the country they are applying on a
permanent basis without sponsorship.EEO StatementAt Accuray, our
commitment to patient-first outcomes drives an inclusive and
collaborative work environment where the best ideas rise to the top
- and everyone works to push them further. We value diversity in
both the professional and personal backgrounds of our employees, as
this variety adds rich energy to every team, every project and
every work day. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or national origin - including
individuals with disabilities and veterans.Accuray Pay Transparency
Statement:Accuray pay ranges vary based on work location. As a part
of the total compensation package, this role may be eligible for
the Accuray Bonus Plan or a role-specific commission/bonus, as well
as annual refresh stock grants. Recruiters can share more detail
during the hiring process. Each candidate's compensation offer will
be based on multiple factors including, but not limited to,
geography, experience, skills, future potential and internal pay
parity.
Keywords: Accuray Incorporated, Santa Cruz , Field Service Engr III - Remote in San Francisco CA Area, IT / Software / Systems , Sunnyvale, California
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