TECHNICAL PROGRAM MANAGER

Company: PayPal
Location: San Jose
Posted on: October 29, 2024

Job Description:

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary: Meet our Team As PayPal continues to advance in today's dynamic market, our PayPal Payments organization is seeking a Program Manager with 8 years in the field and at least 4 years in Agile project management, product launch management, and change management. This critical role will spearhead many programs to transform how PayPal operates and engages with small and medium-sized businesses (SMBs), Financial services, and partners.
Your day to day:

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• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
  
• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp, and analytics plan.
  
• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
  
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
  
• Design and manage pilots and beta testing.
  
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
  
• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
  
• Identify program impediments and addresses including proper escalation to individuals/groups as needed.
  
• Lead the Go-to-Market meetings with Sales, Product Marketing, Commercial teams, and with external partners.
  
• Lead program retrospectives and commitment to improvement on a regular cadence.
  
• Advocate and manage program implementation according to PayPal's product lifecycle management.
  
• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
  
• Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
  
• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.
  
  What do you need to bring:
  
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  • Minimum of 6 years in a program manager role.
    
  • Experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
    
  • A track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
    
  • Experience developing effective, matrixed, cross-organization relationships, collaboration, and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies is preferred.
    
  • A strong technical acumen and strong voice for the customer across the program delivery lifecycle.
    
  • Good knowledge of project management processes, project management software tools, templates, and management techniques.
    
  • Experience with different software development methodologies including the agile development methodology such as Scrum.
    
  • Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.
    
    PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
    The U.S. national annual pay range for this role is $84,500 to $204,600.
    For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
    Our Benefits:
    At PayPal, we're committed to building an equitable and inclusive global economy. That's why we offer benefits to help you thrive in every stage of life.
    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
    Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
    Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
    
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Keywords: PayPal, Santa Cruz , TECHNICAL PROGRAM MANAGER, IT / Software / Systems , San Jose, California