Account Manager

Location: Hayward
Posted on: October 29, 2024

Job Description:

Each day is a little different here and determined by our clients? needs, but your ongoing responsibilities may include:

- Phone and email communication with clients (phone surveys, responding to questions and general inquiries, etc.), be known as the internal resource for accounts for specific tasks

- Promotional products sourcing

- Periodic meetings with vendors to review product lines

- Annual attendance at industry tradeshow

- Manage vendor resources and request basic quotes and order samples

- Manage custom merchandise orders including but not limited to vendor negotiation and management, creating POs, art proof and samples review, invoices, tracking shipping, ongoing communication with client

- Tradeshow booth coordination, coordinate shipping of materials and collateral, work with vendors to get quotes

- Occasional attendance at client events where we set up stores

- Follow up with clients around time of annual events that they have purchased promos for previously and proactively send ideas for products they may like now or in the future

- Pulling reports for multiple accounts, analyzing, summarizing and presenting to Account Team

- Internal office support for external Account Managers, help with some admin tasks like printing, organizing, QCing custom orders, other misc account related tasks as necessary

- Respond to inquiries that come into general account email boxes

- Manage self promo tools and assist with mailings, online promotions, etc.

- Website data entry

- Proofread documents

- Understand goals and objectives of each account supported and help make suggestions for how to reach those goals

- Whatever else the day may bring

Required:

- Minimum 2 years in promotional products industry, preferably with a distributor

- Strong verbal communication skills to be able to talk to clients on the phone

- Strong written communication skills to send professional email correspondence to clients and vendors, summarize project outcomes, help write customer surveys, and other misc projects requiring writing

- High energy and positive attitude

- Highly customer focused

- Extremely organized and able to manage multiple unrelated tasks/projects at any given time

- Ability to work with and present to our team, but also able to work independently

- Go getter who understands our business goals and helps to think of ways to meet them

- Someone who can analyze and respond, not just take orders, while knowing when to ask questions

- Proficient in MS Office (Word, Excel, PowerPoint), specifically able to develop Excel spreadsheets with ease

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Santa Cruz , Account Manager, Management & Business , Hayward, California