Senior Banker - bilingual Mandarin/Cantonese required

Company: Disability Solutions
Location: San Francisco
Posted on: September 29, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!**This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**Job Description:This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.Responsibilities:--- Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities--- Assists, educates, and trains clients on conducting simple transactions through self-service technologies--- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy--- Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping--- Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirementsSkills:--- Active Listening--- Business Acumen--- Customer and Client Focus--- Oral Communications--- Problem Solving--- Account Management--- Client Experience Branding--- Client Management--- Client Solutions Advisory--- Relationship Building--- Business Development--- Pipeline Management--- Prospecting--- Referral Identification--- Referral ManagementMinimum Education Requirement:High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - CA - San Francisco - 944 Stockton St - MANDARIN TOWERS BC (CA5156)Pay and benefits informationPay range$23.00 - $30.67 hourly pay, offers to be determined based on experience, education and skill set.Formulaic incentive eligibleThis role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee's performance against defined metrics.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Disability Solutions, Santa Cruz , Senior Banker - bilingual Mandarin/Cantonese required, Other , San Francisco, California