IT Service Specialist

Company: VirtualVocations
Location: Modesto
Posted on: October 8, 2024

Job Description:

A company is looking for an IT Service Specialist to support a global remote workforce.

Key Responsibilities

Provide proactive and ad-hoc support for hardware, applications, and integrations
Onboard new employees and manage user access and compliance settings
Collaborate on improvement efforts and contribute to knowledge base articles

Required Qualifications

3+ years of technical support and/or customer service experience
Working knowledge of PC support, systems administration, and operating systems (Windows, Mac, Linux a plus)
Proven ability to troubleshoot complex technology issues
Experience providing remote technical support via chat, phone, and video
Kindness, empathy, flexibility, patience, and commitment

Keywords: VirtualVocations, Santa Cruz , IT Service Specialist, Other , Modesto, California

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